03Fraud IntelligenceSwitched on in Defend, $499/mo

Catch the orders that turn into chargebacks.

Friendly fraud clears every check and disputes anyway. Fraud Intelligence scores each order for that risk as it comes in, so you see the disputes forming before they land.

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Orders scored for friendly fraudSample
Flag ≥ 680255075100.Risk score →
3 flagged19 clearedEvery order scored on the signals already in your store. You decide each hold; the scoring sharpens as your data grows.

Friendly fraud is the order that clears every check and gets disputed anyway, weeks after a real customer took delivery on their own card. Predispute scores each order for that risk as it arrives, reading the signals already in your store, and flags the ones most likely to come back. Every flag is advice, and you make the call.

Objectives
  • Score each order on history, address and card checks, and delivery
  • Flag the orders most likely to become chargebacks
  • Sharpen the model as your disputes accumulate
Outcomes
  • Disputes seen forming before they land
  • A clear hold-or-ship call on every risky order
  • Fewer chargebacks reaching your ratio

Fraud scoring is strongest once it has seen enough of your disputes to learn your patterns, and it says so rather than claiming certainty on day one. From the first week the flags rest on signals already in your orders; the pattern layer on top is what sharpens with time.

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04Outcome Intelligence

Monitor is free, installs on Shopify or Stripe in minutes, and shows your estimated ratio the day you connect.

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